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Student Mail

Last Updated: August 31, 2022 7:15:20 PM PDT

Learn about on-campus mail services.

Logistics Student Mail has six locations on campus for undergraduate students to pick up package deliveries safely and easily! Packages will be automatically routed to whichever location is closest to the student's place of residence. Your package notification email will include the pickup location.

Remember to check your package notification email to confirm your parcel center pickup location. Read the notification carefully. It may contain special instructions that direct you to a different location during peak times.

Undergraduate Parcel Centers
Location	Directions	Hours
The Trove	Price Center, along Library Walk near Sun God Lounge.	Mailing Center Weekdays, 9 a.m. – 3 p.m. Self-Service Lockers Weekdays, 7 a.m. – 11 p.m. Saturday, 8 a.m. – 11 p.m. Sunday, 9:30 a.m. - 11 p.m.
Seventh College	Building 2, Ground Floor Entrance (map)	Weekdays, 9 a.m. – 3 p.m.
Eleanor Roosevelt College	ERC Student Activity Center (map)	Weekdays, 9 a.m. – 3 p.m.
Revelle College	Argo Hall – Multipurpose Room, Room 118 (map)	Weekdays, 9 a.m. – 3 p.m
Sixth College (NTPLLN)	Hospitality Information (HI) Package Rm. Loading Dock	Weekdays, 8 a.m. - 9 p.m. Weekends, 9 a.m. - 3 p.m.
Rita Atkinson	Rita Atkinson Front Desk ( map )	Varied hours

All parcel center locations, excluding The Trove and Sixth College, are closed on weekends. *Starting 10/15, Seventh College, Eleanor Roosevelt College, and Revelle College will no longer be open on Saturdays. Please visit during regular business hours.*

Note: Only parcels will be picked up from the parcel centers. Regular mail will still be sent to the student's mailbox in their respective college.

We appreciate your support as we continue to evolve the student package experience to bring you added convenience, expanded services, greater access, and an increased level of safety. Thank you for your feedback and support.

Additional Student Mail and Package Info

Graduate Package Pick-Up Locations and Hours

Packages may also be distributed at the non-Logistics managed, graduate locations below. Your notification email will include the correct location. All locations are closed on weekends.

Graduate Parcel Center
Location	Directions	Hours
One Miramar Street	In the Residential Services Building near mailbox area. (map)	Weekdays, 8 a.m. – 8 p.m.; Weekends 9 a.m. – 1 p.m.
Nuevo West/Mesa Nueva	Near the Ola Parking Structure.	Weekdays, 8 a.m. – 8 p.m.; Weekends 9 a.m. – 1 p.m.
Nuevo East	In the ground floor of the Exchange Building.	Weekdays, 8 a.m. – 8 p.m.; Weekends 9 a.m. – 1 p.m.

Addressing Packages and Mail

Make sure that everyone who sends you mail uses your full name and address, including your box number.

When ordering items or mail to be delivered to you:

Use the o fficial UC San Diego mailing address for students:
- STUDENT NAME (as registered at UCSD)
  BOX NUMBER (assigned 5 digit mailbox)
  9450 GILMAN DR
  LA JOLLA CA 92092-0100

If the address on the vendor's mail, UPS, or FedEx label doesnot include the 9450 Gilman Street addressandbox number as shown below, it will most likely be delayed.

Make sure everyone who sends you mail has your full name and address, including your mailbox number.

Remind friends and family to use your full name (no nicknames) and your correct address when sending you mail. Incorrectly addressed packages will be delayed or returned.

Remember to notify contacts, vendors, friends, and family of your address changes.

Bulk mail is not delivered. Example: general solicitation, free samples, coupons, etc.

Sending Packages and Mail

The Trove on Library Walk near Geisel Library

Visit the Mailing Center at The Trove for all your shipping needs!

Take advantage of our university-negotiated, discounted shipping rates! Stop by The Trove to ship your mail and packages and save money.

Packages sent through the U.S. Postal Service can be mailed from the Mailing Center at The Trove.
Drop-off cut off times:
- FedEx, FedEx Express, Express Mail: 1:00 p.m.
- UPS Packages: 2:00 p.m.
- Metered Mail: 2:00 p.m.
- Regular Mail: 3:00 p.m.

You canpurchase postageat these locations:

UC San Diego Mailing Center at The Trove
UC San Diego Bookstore services desk

Smart Lockers at The Trove

Logistics Student Mail has implemented contactless smart lockers at The Trove parcel center located on the corner of Library Walk and Geisel Library. Our priority is to enhance the student experience, one step at a time, by catapulting our operation into the next generation of logistics. We are excited to share this experience with YOU!

The Trove is currently serving the following communities:

Marshall (35001 - 35700)
Warren (45001 - 45900, 40201)
Muir (50001 - 50373)
Village @ Pepper Canyon (65001 - 65720, 68001 - 68352)

Package Tracking

Students can use the Logistics Portal to:

See their historical packages
Track any packages for which they have received an email

Note:Login with SSO/VPN is required.

General Student Mail FAQs

I can't find my package...help!

Logistics Student Mail is doing its best to keep up with the overwhelming truckloads of packages arriving at UC San Diego! If you have not received a notification email from UCSD Logistics Student Mail, it means your package has not yet been received into our package tracking system. Please wait patiently for your package to be processed, and if you haven't received a notification within a few business days, let us know (studentmail@ucsd.edu or Submit a Support Case Ticket). Once you do receive your notification email, please double check the email to confirm the appropriate parcel center location for pickup.

How should packages and mail be addressed?

Be sure to use the following full shipping address when ordering packages and mail as shown below:
Use the official UC San Diego mailing address for students:
- STUDENT NAME (as registered at UCSD)
  BOX NUMBER (assigned 5 digit mailbox)
  9450 GILMAN DR
  LA JOLLA CA 92092-0100

What do I need to bring to pick up a package?

To pick up your package, please bring your student ID and provide your mailbox number. The mailbox number should be included in the email alert received.

Can a delegate be sent to retrieve a package in the case that I am unable to go myself?

If for any reason you are unable to retrieve the package(s) yourself, let us know (studentmail@ucsd.edu or Submit a Support Case Ticket) and provide the name of the person who will be retrieving your package(s) for you.

How long can packages be held at the parcel centers?

Packages can be held at the parcel centers for 5 business days before the student receives a second alert to pick up their package. If packages are failed to be picked up within the next 3 business days, the packages may be returned to the sender. Depending on the time of year, hold times may be extended.

How are campus mailboxes assigned?

Students living on campus are assigned mailboxes through theirResidential Life office.

Is student mail delivered the same day it is received by Student Mail Services?

Yes, student mail is delivered the same day as Logistics receives it from the U.S. Postal Service.

How should packages and mail be addressedto the vendor?

Make sure you (or your parents) use your full shipping address when ordering from a vendor.

How can I ensure safety of my mailbox?

For your safety and privacy, be sure to clear your mailbox combination after checking your mailbox by closing the door and spinning the lock to a random number. Do not leave your mailbox unlocked.
Report broken mailboxes to Student Mail Services ( studentmail@ucsd.edu or Submit a Support Case Ticket) or to anyResidential Life office.

Will mail be forwarded to me after I graduate?

Logistics will forward your USPS mail for a maximum of 60 days after spring quarter ends. When you are prepared to forward your mail and no longer receive mail on this campus, email housinginfo@ucsd.edu to request an address change for forwarding OR update your current mailing address on TritonLink.
Note: We are only able to forward United States Postal Services (USPS) items within the US. All other carriers (UPS, FedEx, DHL, AMZL, etc... ) must be picked up in person or returned to the sender.

The Trove FAQs

What can I do at The Trove?

At The Trove, you can:
- Pick up packages from the smart lockers (Muir, Warren, The Village at PCE, and Marshall)
- Ship packages via UPS, FedEx, or USPS
- Purchase stamps and shipping supplies
- Drop off prepaid packages going back through UPS, FedEx, or USPS
- Rent a private mailbox (PMB)

Are there items that I cannot ship through The Trove?

At The Trove, we are unable to ship anything with lithium batteries, aerosols, biohazards, lab samples, or dry ice.

What if my prepaid drop off has lithium batteries? Can I still drop it off at The Trove?

Yes, if the item has a prepaid label it can still be dropped off at the Trove, but it must have warning labels indicating there are batteries inside the package.

What is the locker system?

The locker system provides contactless, self-serve package pickup. Check above for current hours.

How do I use the new locker system?

Using the locker system is as easy as 1-2-3! Check out this quick guide here. We recommend swiping your Campus Card to retrieve packages, but you can also use your emailed QR code. The last option is to manually enter a pin code on the kiosk screen.

Are we going to get more locker banks elsewhere on campus?

Our goal is to expand the locker program to other strategic locations on campus. Future phases will target the ERC & Seventh college region, Revelle & Eighth college region, and graduate housing.

What are the differences between the Blue and Gold Kiosk Lockers and overflow package pick-up at The Trove?

Your email notification will identify which locker your package is stored - either the Blue or Gold Kiosk. When you enter The Trove, the Blue Kiosk is to the left, and the Gold Kiosk is to the right.
If there is high package volume and the lockers are full, packages may be scanned as overflow package pick-up and can be manually retrieved from the back room of The Trove during normal Mailing Center operating hours.

Why is my QR code not scanning?

We recommend swiping your Campus Card to retrieve packages, but if you'd like to use your QR code make sure your phone is in Light Mode and the brightness is turned up. If the QR code still doesn't work, enter the pin code provided in your email.

Help, I want to use my QR code, but I can't find it!

Depending on your phone, the QR code may be added as an attachment to your email notification versus embedded in the email itself. If you still can't find your QR code you can always swipe your Campus Card (preferred)! You can also enter the pin code provided in your email.

Amazon says my package was delivered, but the parcel center has not sent me an email yet. What can I do?

Depending on the type of Amazon delivery driver, Amazon packages can be delivered to inaccurate locations on campus. Student Mail will attempt to locate these packages as soon as possible, but sometimes the packages cannot be found. If you do not receive a notification from Student Mail within 2-3 business days, you should contact Amazon for a refund or replacement.

What does it mean when my package "expires"?

If the package placed into the locker was not picked up within three days, the package will be taken out and placed in The Trove's back room. You can manually retrieve your package there during normal Mailing Center operating hours.

Is the locker system ADA compliant?

Yes! Give Student Mail a heads up that you request accommodations by emailingstudentmail@ucsd.edu or Submitting a Support Case Ticket. We will place your packages in a locker bank designated for ADA use only! The kiosk itself also has audio prompts available; just plug in your headphones to hear instructions for use.

Does The Trove provide notary services or money orders?

The Trove does not provide notary services or money orders.

Can I apply for a passport at The Trove?

No, but you canapply for a passport through UC San Diego's Passport Acceptance Office.

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Source: https://students.ucsd.edu/campus-services/mail-services/index.html